The ||Kharas Regional Council (||KRC) derives its mandate from Chapter 12 of the Namibian Constitution, Article 103, and the Regional Council Act, (Act 22 of 1992) which empowers it. ||Kharas Regional Council is mandated to promote socio-economic development in the region as a decentralized institution for the benefit of the inhabitants.
Mission and Vision Statement
To be the preferred region for investors and citizens and live and work in.
To promote, facilitate and coordinate sustainable socio-economic development.
To attain its vision, the ||Kharas Regional Council operates on the following Core Principles:
Standards - Setting, monitoring and publishing clear standards of service that individual members of the public can reasonably expect.
Courtesy and Helpfulness - Providing a courteous and helpful service, which is run to suit the convenience of those entitled to the service: services being provided by public servants who can be identified readily, through wearing name badges, by their customers.
Information - Providing information about public services in a manner, which is readily understandable.
Consultation and Choice - Ensuring regular consultation and communication with those who use services, taking their views and priorities into account – to provide a choice wherever possible.
Accountability - Providing details of performance against targets and identifying who is responsible.
Openness/Transparency - Disclosing how public services are managed, and the cost and performance of specific services.
Non-Discrimination - Ensuring services are available and applied equally to all.
Quality of Service - Publicising complaint procedures with independent reviews where possible. Providing, where errors have been made, an apology, full explanation and early correction of the error.
Value for Money - Providing efficient and economic public services within affordable resources.
Accessibility - Ensure accessibility to public service by accommodating the service needs of users.